Question

Identify a service organisation of your choice and discuss how the Corona virus pandemic (COVID19) has affected your relationship with the said organisation. Suggest ways the service organisation could improve its relationship with you and other customers.

Answer 1

Hope you meant about service providing companies.

One of the service industry that affected by corona is metro and rail industry. Because most of the metros are fully air conditioned. So chance of spreading the disease is higher. This made a uncertainty in the the continuation of these services. Even if the lockdown is removed, these services cannot be reopened quickly.  

Precautions while reopening these services:

1. Provide PPE kits for the employees.

2. Ask for a strict use of sanitizer before entering into the train.

3. Measure the body temperature of each passenger.

4. Allow only few passengers at a time.

5. Ask commuters to wear the masks and other safety measures.