Question

Jenna, the operations manager of an auto dealership, has been redesigning operations. She feels there are many places where the dealership can cut costs to save money. One of these is all the “perks” for customers, like free coffee, fresh popcorn, and a play area for children. Assume that you the general manager of the dealership (Jenna’s boss). Using the Planning/Control cycle, what should you advise Jenna to do? Reminder - this answer should be in your own words, using terms and concepts from the chapter to show you can apply the knowledge. Answers that are not in your own words will not receive credit.

Answer 1

Planning and Control cycles monitor the activities of any business and keep an eye on whether there are any deviations from the actual plan. Jenna, the operations manager of an auto dealership is redesigning operations. She thinks that in order to cut costs for saving money "perks" for customers, like free coffee, fresh popcorn, and a play area for children should be terminated. Being the general manager of this dealership, I feel that this would not be helpful in cutting costs. Coffee and snack break are provided so that the employees can fresh their minds. It helps in improving their efficiency. If such breaks are not given, it might result in adding to costs rather than reducing them.