Question

BUSINESS DATA COMMUNICATIONS AND NETWORKING 13TH EDITION

Caisy Wong is the owner of a small catalog company thatimports a variety of clothes and houseware from several Asian countries and sells them to its customers over the Web and by telephone through a traditional catalog. She has read about the convergence of voice and data and is wondering about changing her current traditional, separate, and rather expensive telephone and data services into one service offered by a new company that will supply both telephone and data over her Internet connection.

What are the challenges that Asia Importers should consider in making the decision about whether or not to move to one integrated service?

Answer 1

With the help of integrated services, Ms. Wong will be able to consolidate her bills and technical assistance with the help of a single firm. It will be quite beneficial for the importers of Asia to have a single source of contact by streamlining the services and technological sourcing.

But there is one limitation of single-source approach that the single vendor will be having the responsibility of managing the technical infrastructure of Asian importers and this will result in some form of vulnerability resulting from single sourcing. If the vendor turns out to be unreliable or inefficient, then a major part of the business of Asia’s importers will be affected negatively if only one or another technology is being served by the vendor.

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