step 1 - To do an audit of organization to study current performance .
It will give exact data on the record for further procedure or meetings .
step 2 - To take client's or customer's feedback about quality & service .
It is important data to know client's psychology & gives indication where to proceed in market .
step 3 - To take feedback from employees regarding their problems & expectations .
It is the most important feedback . without knowing & solving this , its not easy to fulfill client's demands .
step 4 - Check whether the audited data correlates with employee's feedback or theres any contradiction at some point .
If theres any contradiction , it should be discussed with employees to know exact situation . After completing this step , the management meeting can come to some conclusion .
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