Question

When customers purchase products or services, they expect them to meet certain standards. For example, when customers seek medical services from an x-ray laboratory, they expect the service to be timely, safe, and accurate. Timely, safe, and accurate will be expressed as standards. 1. If you were the supervisor at a customer service call center, what would be "standards" your customers would be looking for? 2. If the determined standards are not met, what could result? What impacts might this have on your company?

Answer 1

1. The elements of standards can get to vary according to the product, however when considered it as a whole standards can be measured in terms of accuracy, delivery, quality, quantity, worth or value for money, reliability, warranty, brand value etc.

2. If the standards of the company are not met, people start losing trust on our company and slowly the slaves apart from the brand value also decreases on the whole. This can reduce the profits of the company and the demand also reduces on the whole.