Question

A response by ECO-Systems to a customer complaint. An urgently needed training program had not arrived...

A response by ECO-Systems to a customer complaint. An urgently needed training program had not arrived after a week, although ECO-Systems had promised a two-day delivery, and the training program was needed for a company retreat to be held the next day.

Hello, I have checked your order and understand your concern regarding the order.

Please don’t worry, I will be glad to assist you on this.

On priority I have contacted the carrier and provided special instructions for them to deliver the package at the earliest.

Please rest assured you will receive the package by the end of the day. In this situation I will personally follow up with you to see if you receive the package.

I understand the inconvenience this situation may cause.

If in case the package doesn’t arrive by the end of the day, please let us know whether you would prefer a replacement or refund.

I appreciate your patience in this regard.

It was a pleasure assisting you today! Hope you have a great day!

We’ll appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Xx

HELP WITH THESE PLEASE.

The message above need to be organized .To ensure that all written communications going out from our ECO-Systems organization are engaging, clear and organized.You are to individually edit the message and post it to your group's discussion thread.

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Homework Answers

Answer #1

Hello,

Greetings from ECO-Systems!

Thank you for contacting us and apologies for the inconvenience caused du to some technical errors.

We would like to inform you that, we have check your order and it is on the way and will be delivered by today itseln take any action f.In case, your order is not delivered by today, you can let us know what would you prefer replacement or refund.

Please be assured that we keep trying till we receive success from our distributor.

We seek your understanding and patience in this matter.

If you still have queries or concerns, you can also call us on xxxx xxxx xxxx.

It was pleasure assisting you! Hope you a great day!

We’ll appreciate your feedback. Please use the buttons below to vote about your experience today.

Regards,

xxxx

**********PLEASE PRESS UPVOTE BUTTON GIVEN ABOVE***********

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