Question

Directions: Revise the following sentences based on your acquired knowledge from Chapter 4. The “You” Attitude [LO-1]

Rewrite the following sentences to reflect your audience’s viewpoint.

Courteous Communication [LO-1] Revise the following sentences to make them more courteous.

4-22. You claim that you mailed your check last Thursday, but we have not received it.

4-23. It is not our policy to exchange sale items, especially after they have been worn.

4-24. You neglected to sign the enclosed contract.

4-25. You failed to enclose your instructions for your new will.

Courteous Communication

4-22

4-23

4-24

4-25

Bias-Free Language [LO-1] Rewrite each of the following sentences to eliminate bias.

4-26. A pilot must have the ability to stay calm under pressure, and then he must be trained to cope with any problem that arises.

4-27. Candidate Renata Parsons, married and the mother of a teenager, will attend the debate.

4-28. For as old as he is, Sam Nugent is still one of our most active sales reps.

Bias-Free Language

4-26

4-27

4-28

Answer 1

Courteous Sentences

4-22 Your check is still awaited that was mailed by you last Thursday.

4-23 As a general practice, the Sale Item that is worn due to overuse is not considered for Exchange.

4-24 Due to oversight, the enclosed contract was not signed by you.

4-25 You are requested to enclose instructions for your new Will.

Non-biased sentences

4-26 A Pilot should be trained in such a way that he is able to cope with any problem that may arise and be able to stay calm in a pressure situation.

4-27 Candidate Renata Parsons who is the mother of a teenager will attend the debate.

4-28 Sam Nugent being the most aged among the team is still one of our most active sales represetative.