Question

Can someone proofread my CoverLetter paragraph and make it concise without missing out any information?

^{My interest in analyzing business and creatively finding solutions was sparked by my experience as a Customer Service & Marketing Representative at Farmers insurance agency where I am responsible to provide excellent customer service by analyzing customer inquiries, identifying problems, and resolving it with creative solutions. To improve customer satisfaction ratings, I conducted surveys and identified the problems of customers who expressed that email and phone has become an intrusive mode of communication in their busy schedule to interact with agency employees for their policies.}

Answer 1

Summarised and brief version covering all essential points and retaining the message is as follows :
“I have expertise in analyzing businesses and finding creative solutions. I have gained these skills from my work experience with Farmers insurance agency where I worked as Customer Service & Marketing Representative where I looked at customer issues and solved them in creative ways. I was very highly rated on customer satisfaction score because of my proactive interaction with customers who preferred to communicate through emails and phone. “