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Determine the ways Amazon is dealing with the moral hazard problem and suggest best practices used...

Determine the ways Amazon is dealing with the moral hazard problem and suggest best practices used in the industry to deal with it.

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Answer #1

Amazon is facing issue of moral hazard where its customers tend to behave immorally after receiving parcel from delivery agent. Many times, customers falsely file claim of being provided empty box or substandard products.

Amazon has taken following steps to deal with problem:

  • Amazon has started video packing that would help to debunk claims false customers.
  • Amazon also keeps on highlighting fraud cases and police actions, that help to reduce such instances of deliberate duping.
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