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Write a paper based on your learning so far and your own research. The subject of...

Write a paper based on your learning so far and your own research. The subject of the paper is: “Describe an exceptionally good experience you have had with a company and how you think that company’s use of Customer Relationship Management added to this positive experience. Contrast this experience to one you had that was not favorable.”Research the two companies involved and determine which most effectively uses the CRM philosophy. Are you surprised by anything each company says about its own customer relations? Defend your position.

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