Question

The service dimension ___________________ can be a significant challenge to restaurants. For example, if the manager schedules a lot of staff to be able to serve a high number of tables on a particular night but only a few customers show up, the money spent on extra staff will be wasted.

		expectability
		intangibility
		inseparability
		heterogeneity
		perishability

Answer 1

The given example shows that manager has made the schedule of having a greater number of staff in anticipation of having higher number of diners. However, the number of diners actually turning up are lower. This has resulted in considerable wastage of money spent on hiring staff.

This indicate that anticipation of demand is a significant challenge for a business.

Expectation of businesses regarding the sales can be misplaced. This can create adverse impact on the business.

So,

In such sense, Expectability can be a significant challenge to restaurants.

Hence, the correct answer is the option (1) [Expectability].