Question

A retail store owner trying to increase market share might be most interested in the fact...

A retail store owner trying to increase market share might be most interested in the fact that employee satisfaction is related to​_______________.

A.

current employee referral systems

B.

positive customer outcomes

C.

flexible benefits

D.

product development

E.

pay

Business   Economics   
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Homework Answers

Answer #1

Ans: positive customer outcomes

Explanation:

Employees are the public face of a business, because they deal directly with customers. If they are dissatisfied or unhappy, customers notice them. The impression that a customer gets as they walk to your store comes from your from your front line executives or sales team. We must know Satisfied Employees Make Satisfied Customers. This will result in positive customer outcomes.

Thus, option [B] is correct answer.

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