Marketing Question:
Bicycle store 2Wheels notices that it has a high proportion of low-profit customers, but the store doesn't want to terminate the customer relationship. What can 2Wheels do to make these customers more profitable?
2Wheels can encourage unprofitable customers to buy more or in larger quantities, forgo certain features or services, or pay higher amounts or fees. It can also use cross-selling or up-selling techniques.
Cross selling is when you encouraging a customer who buys a product (gasoline, for example) to buy a related or complementary product (engine oil, for example).
Upselling is when you persuade a customer to buy a more expensive item or upgrade a product or service to make the sale more profitable.
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