Question

CASE STUDY

QUIKTRIP: STAFFED BY PASSIONATE AND COMPASSIONATE PEOPLE

QuikTrip Corporation is a chain of nearly 600 privately held convenience stores. Led by Chester Cadieux, QuikTrip seeks to be the dominant convenience/gasoline retailer in each market in which it operates. With over 10,000 employees, QuikTrip has been recognized for nine consecutive years by Fortune magazine as one of the “Best Companies to Work For.” This esteemed position has been achieved through hiring people who like people, and by emphasizing the importance of the employees and the ‘human touch’ in QuikTrip’s success. QuikTrip considers its employees to be a “living brand and [the company] devote[s] a great deal of time and energy to training and developing them so that they reflect the brand’s core values.” By examining Cadieux’s management/leadership perspective, QuikTrip’s personnel practices, and the employees’ characteristics, one can begin to understand the roles played by values, attitudes, and emotions in the work behavior exhibited at QuikTrip.

Discussion Questions

1. How would you describe the attitudes and emotions of the typical QuikTrip employee? How do these attitudes and emotions influence the employees’ work behaviors?

2. How would you describe the attitudes of Chester Cadieux regarding QuikTrip’s employees? What implications do Cadieux’s attitudes have for how he manages the company and leads the employees?

3. How might the employees’ attitudes and emotions influence how they deal with customers from an ethical perspective?

4. In reference to the question at the end of the case: What useful lessons can other companies learn from QuikTrip’s recipe for success? Explain your answer.

Answer 1

Ans 1.Quick trip employees has posstive approach towards thier work .They also follows possitve emotion and attitude ; Thier work is thier passion that definationaly reflects in thier output .QT's employess are so stable They know to balance thier emotions and attitude .They attiude are really approachable ;They know to deal with customers and be so friendly with them and invest thier 100% to make them satsify that proves by QT happy customers.

Ans 2.Chaster cardeiux attitude towards QT employess are these Qt hires better people and polish them so nicely that make them more shinning.QT's investment on trainning of thier emoloyees clearly visible any one can determine .How proffesional these employees are who know management skills so well ,they deal with emotions so wisely,Thier attitude and approach towards their work is so possitve that definately proves them an asset for QT.