Why is voice system monitoring and statistic collection so vital to everyday operations? What benefits does trending and statistic collection offer?
Please be sure to validate your opinions and ideas with citations and references in APA format.
Voice system monitoring and statistics collection is very important because of the fact that these statistics are used to show the quality of the call and they are very important for everyday operation as they provide the stats for the system and help in determining how the services are performing and how the customers are being served and statistics recorded the call drops and other statistics to ensure the quality of the voice system . The benefits it offers is that using these statistics we can help in improving the quality of the voice system and determine the backdrops of the system and improve them.
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