Question

1. Sarah owns an IT company. She has a prospective client (owner of a small business)...

1. Sarah owns an IT company. She has a prospective client (owner of a small business) who wants to build website and online store for the business. The client is vague about his requirements as he is not totally sure what he requires. What systems build method would be appropriate in this instance? Justify your answer. Enter your answer below.

2.

Which of the following statements concerning IT Service Management (ITSM) is FALSE?

Select one:

a. ITSM can effect cultural change in the way ITC is delivered.

b. ITSM focuses on reactive ways to solving problems.

c. ITSM provides ways of ensuring and measuring the quality of ICT services.

d. ITSM offers a consistent way to approach and deliver IT services.

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Answer #1

2) Which of the following statements concerning IT Service Management (ITSM) is FALSE?

Answer:  a) ITSM can effect cultural change in the way ITC is delivered.

  • ITSM doesn't affect the cultural change in the way ITC is delivered. IT service management provides ways of ensuring and measuring the quality of ICT services, offers a consistent way to approach and deliver IT services and focuses on reactive ways to solving problems.

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