Question

A customer emails ServerCentral to explain they can not reach their cabinet of equipment. After some...

A customer emails ServerCentral to explain they can not reach their cabinet of equipment. After some research you determine that a co-worker was working in that area and accidentally unplugged the customer’s network connection. The issue is 100% our fault. Please provide a detailed explanation to the customer regarding the incident.

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Answer #1

Explanation should be as follows:

Sir,

Apologies for the inconvenience caused. We have investigated the issue and found out the root cause. One of the network cable which was connected to the server was found disconnected which caused the disruption in the connectivity to the central server.Network cable got disconnected due to the maintanence activity which was carried out in the site, we have taken immediate action upon the complaint and rectified it ASAP.

We will ensure that such things wont repeat in the future.Happy to serve you in the future as well.

Thanks,

Best Regards

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