Question

The scenario for this assessment is a multi-specialty hospital system, the Royal Rundle Hospital (RRH), that provides a broad range of services to the community which include surgical, maternity, obstetric care, dialysis, emergency, mental health, aged and palliative care, allied health services and a 24-hour emergency department. The RRH has been serving in the region for over 50 years and has been using paper-based forms and documents to store and manage all the data with some use of spreadsheets that started not so long ago. Now that the management of RRH wants to take the advantages of Information Technology to maintain and manage the records of the various aspects of the hospital system more efficiently, they have put out a Request for Proposals (RFP) for appropriately qualified consultants to undertake a body of work that would help to scope the data requirements for such a system. With your success in your Torrens University Australia degree so far, and other similar projects that have garnered you some sustained success in the eyes of the profession and community, you have been shortlisted among no less than 10 other consultancies. There are expectations from them, then, as to the standard of report you will produce. The management of the RRH has provided you with an overview and description of the hospital system as below Overview: The Royal Rundle Hospital (RRH) is a multi-specialty hospital that includes a number of departments, rooms, doctors, nurses, compounders, and other staff working in the hospital. Patients having different kinds of ailments come to the hospital and get checkup done from the relevant doctors. If required they are admitted in the hospital and discharged after treatment. The hospital maintains the records of various departments, rooms, and doctors in the hospital besides the most important records of the regular patients, patients admitted in the hospital, the checkup of patients done by the doctors, the patients that have been operated, and patients discharged from the hospital. Description: In RRH, there are many departments like Orthopedic, Pathology, Emergency, Dental, Gynecology, Anesthetics, I.C.U., Blood Bank, Operation Theater, Laboratory, M.R.I., Neurology, Cardiology, Cancer Department, Corpse, etc. There is an OPD where patients come and get a card (that is, entry card of the patient) for check up from the relevant doctor. After making entry in the card, they go to the relevant doctor’s room and the doctor checks up their ailments. According to the ailments, the doctor either prescribes medicine or admits the patient in the relevant department. The patient may choose either private or general room according to his/her need. But before getting admission in the hospital, the patient has to fulfill certain formalities of the hospital like room charges, etc. After the treatment is completed, the doctor discharges the patient. Before discharging from the hospital, the patient again has to complete certain formalities of the hospital like balance charges, test charges, operation charges (if any), blood charges, doctors’ charges, etc. Next, the management talks about the doctors of the hospital. There are two types of the doctors in the hospital, namely, regular doctors and call-on doctors. Regular doctors are those doctors who come to the hospital daily. Call-on doctors are those doctors who are called by the hospital if the relevant regular doctor is not available.

TASK- can you please tell who will be the stakeholders in internal/external/operational and executive form. Thank you in advance

Answer 1

In the assesment, there are both internal and external stakeholders. Internal stakeholders may include top management, project team members, your manager, peers, resource manager, and internal customers. External stakeholders may include external customers, government, contractors and subcontractors, and suppliers.

Here multi-specialty hospital system, the Royal Rundle Hospital (RRH) Below is the classification of Internal and external Stackholders

Internal stakeholders	External stakeholders
RRH Management	Consultants to undertake a body of work that would help to scope the data requirements for such a system.
surgical, maternity, obstetric care, dialysis, emergency, mental health, aged and palliative care, allied health services and 24-hour emergency department	Patients
Royal Rundle Hospital (RRH) is a multi-specialty hospital that includes a number of departments, rooms, doctors, nurses, compounders, and other staff	Balance charges, test charges, operation charges (if any), blood charges, doctors’ charges
Orthopedic, Pathology, Emergency, Dental, Gynecology, Anesthetics, I.C.U., Blood Bank, Operation Theater, Laboratory, M.R.I., Neurology, Cardiology, Cancer Department, Corpse, etc	Call-on doctors
Possession of knowledge and skills e.g. expert knowledge	Control of strategic resources e.g. Labour, materials