Question

A recent CRM upgrade at a branch office was completed after the desired deadline. Several technical issues were found during the upgrade and need to be discussed in depth before the next branch office is upgraded.
Which of the following should be used to identify weak processes and other vulnerabilities?
A. Gap analysis
B. Benchmarks and baseline results
C. Risk assessment
D. Lessons learned report

PLEASE PROVIDE AN EXPLANATION FOR CORRECT AND INCORRECT ANSWERS

Answer 1

The answer is Lessons learned reports.

Reasons:

1. As mentioned in the above scenario it has just completed the upgrade of the software it becomes necessary to check whether there are existing vulnerabilities in the system.
2. One must be assured that the report us checked properly for all the requirements as it us almost the last step of the project management and must be followed right away.
3. It has essential information about the software that was built and hence, getting it right must be the goal.

Hence, these are the reasons why lesson learned reports are the best for this task.