Question

As a newly minted DBA, you have been tasked with finding a DBMS vendor for your company’s flagship product, a website that handles requests for airline travel and finds customers the best deals across all airlines and carriers. The database will be developed from the ground up with the following requirements:

• Close to 24/7 uptime (99.5%)
• Minimum of 10,000 queries per day (with options to scale)
• < 1 ms response time for customer queries
• Enhanced security (FAA regulations)
• Disaster and recovery components

You must present a report on your findings and choose a vendor. Create a Powerpoint presentation that explains your reasoning and provides graphics to bolster your arguments. Presentations will be graded based on how clearly and persuasive their arguments are. Required minimum of 20 slides. Consider answering some of these questions through your presentation.

• How long has the vendor been in business? How long has the vendor been supplying DBA tools?
• What external databases would you have to interact with? How difficult would this vendor be to integrate their databases with?
• Are other organizations satisfied with the tools and systems you are selecting?
• Does the vendor provide support? In what form? Evaluate the response of the technical support number. Call the number with technical questions at least three times throughout the day. Were you put on hold? If so, how long? When you got a response, was it accurate and friendly?
• Will the vendor answer non-product questions free of charge in addition to questions about its product?
• Does the vendor provide a newsletter? What type of information does it offer?
• Does this vendor supply other tools your organization might need later? If so, are they functionally integrated with this one?
• Does the vendor integrate its tools with other vendor's tools?
• Does the vendor provide training? How expensive is it?
• Are installation, technical, and user manuals provided free of charge? Are the manuals available in both hard and soft copy?
• How are software fixes provided?
• How much time, on short notice, is the vendor willing to spend to resolve problems?
• Have the vendor's tools been recently reviewed or highlighted in industry publications? If so, read the articles.
• Does the vendor provide sample scripts (or JCL) to run its product?
• Does the vendor charge an upgrade fee when you upgrade your hardware? How flexible are the contract terms and conditions?
• What guarantees are available from the vendor against it being sold or going out of business?
• How does the vendor handle enhancement requests?
• What is the status of the vendor? How big are they? What is their market share?

Answer 1

Litigation Solutions, LLC
Incorporated in June 2014

Product Areas                             
Product Services

Coverage
100 Employees

Staff Experience

College Educated
Prior Experience

Why Litigations Solutions ?

Team of Account Executives, Administrative Support with Extensive Industry Experience

Service

Strong Coverage
100% Satisfaction Guarantee
Program Compliant
Vendor Management Program

Quality Assurance

Prospective :
Detailed Intake
Databases / DMV
Insured Contact
Rehab Contact
Internet Research

Concurrent :
Pre Set Daily Check in Times
End of Day Review
Customer Link  
Daily review by QC Specialist & Supervisor

Retrospective :
Monthly Staff Evaluations
On-line Management Reporting