Question

The ITIL Guiding principles are said to interact and depend on one another. Give an example of a scenario where application of one guiding principle clearly depends on the application of one or more other principles.

Answer 1

If one of the principles of an organization says “High integrity”, every employee of the organization has to demonstrate a high level of integrity in everything they do, at all levels. This principle cannot be different for different individuals, different roles, different positions (authority) etc., and will not change from time to time.

There are seven principles defined in ITIL, which are listed below;

1. Focus on value
2. Start where you are
3. Progress iteratively with feedback
4. Collaborate and promote visibility
5. Think and work holistically
6. Keep it simple and practical
7. Optimize and automate

These seven principles complement the principles mentioned in other best practices and standards like Agile, DevOps, etc., which enable the IT service management practices of an organization to align & integrate to compliment with these best practices and standards.