Question

Use the PIECES framework to identify the most likely category for each of the following problems: (8 points)

	P	I	E	C	E	S
The system takes too long to respond to users' inquiries.
Data are redundantly processed by the system.
The system cannot handle the current daily huge amounts of transaction data.
The system requires some unnecessary steps to accomplish tasks.
Cost data is not available.
The system is incompatible with other systems.
Data are not captured in time to be useful.
The system is inflexible to new or exceptional situations.

Answer 1

P - it needs to improve the Performance

I - it needs to improve Information/data

E- it needs to improve Economics,control costs or increase profits

C- it needs to improve Control/Security

E - it needs to improve Efficiency of people and processes

S- it needs to improve their Service to customers,suppliers,partners,employees etc.

1.The system takes too long to respond to users' inquiries.- P

2. Data are redundantly processed by the system.- C

3. The system cannot handle the current daily huge amounts of transaction data.- E(it needs to improve Efficiency of people and processes)

4. The system requires some unnecessary steps to accomplish tasks.- C

5. Cost data is not available.- I

6. The system is incompatible with other systems.- S

7. Data are not captured in time to be useful- S

8. The system is inflexible to new or exceptional situations. - E