Question

An amusement park serves many customers. During weekends, the park is opened from 10:00 AM to 8:00 PM. The average number of customers is 1800 per day. Each customer buys a ticket from one of eight cashiers, who each take an average of 2.5 minutes to serve a customer. Sixty-five percent of customers go on the roller coaster. This roller coaster serves 24 customers at a time and takes 12 minutes to complete the ride, including getting customers on and off.

a. Calculate the effective capacity of the cashiers (customers/hour).

b. Calculate the resource utilization of the cashiers.

c. Calculate the resource utilization of the roller coaster

Answer 1