Question

You have just made an informational presentation to a group of enrollees in your new benefits program. You represent the insurance company and will only be at this location for two days. One of the enrollees approaches you and starts to critique your presentation. You aren`t sure how to react. As you are formulating a response, he starts to cry. Describe what you think might have triggered his initial critical reaction. Why do you think he started to cry? Describe how you would handle this situation.

Answer 1

Solution:

a) My absence of practise for the presentation triggered him for the critical reaction.

b) My harrassment and threat in the name of job security made him started to cry

C) How to handle this situation:

1) Take critique as advice and do your best in the next time

2) Matured response instead of arrogance

3) Better and friendly relation with employees

4) Take advice from subordinates also

5) Participate subordinates in decision making

6) To integrate the subordinates to work as a team.

7) Motivate your subordinates