Question

A balanced scorecard shows measures of performance as they related to areas of performance. Which of...

A balanced scorecard shows measures of performance as they related to areas of performance. Which of the following is a measure of performance of customer value?

Gross margin ratio.

Retention of existing customers.

Hours of job related training.

Process cycle time.

Business   Accounting   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1
Retention of existing customers is a measure of performance of customer value.
Ensuring Customer satisfaction, maintaining customer loyalty relate to customer values and are part of Customer perspective of balanced scorecard
Gross margin ratio is a part of Financial perspective.
Process cycle time is a part of Internal business process perspective.
Hours of job related training is a part of learning and growth perspective.
Option B Retention of existing customers is correct
0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Classify each of the following performance measures into the balanced scorecard perspective to which it relates:...
Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective. a. Employee satisfaction surveys b. Units of waste per production process, uniformity of products and inventory control c. Numberofenergy-efficientbulbsreplaced d. Management training course certificates awarded e. Number of customer referrals
For each of the following measures, identify which perspective of the balanced scorecard it represents: financial,...
For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth. service response time market share gross margin percentage defect rates A. internal-business-process B. customer C. financial D. internal-business-process
Which of the following is correct about balanced scorecards? a) If one performance measure improvement on...
Which of the following is correct about balanced scorecards? a) If one performance measure improvement on a balanced scorecard shouldlead to improvement in another performance measure but doesn’t, employees must work harder. b) If the balanced scorecard is constructed correctly, the performance measures should be independent of each other so that bad performance in one measure will not result in bad performance on another measure. c) A balanced scorecard contains both customer and internal business process performance measures because improvements...
Which of the following statements about the balanced scorecard approach is NOT true? The four perspectives...
Which of the following statements about the balanced scorecard approach is NOT true? The four perspectives of the balanced scorecard revolve around measures of quality, productivity, efficiency and timeliness, and marketing success. The balanced scorecard approach requires looking at performance from four different but related perspectives: financial, customer, internal business, and learning and growth. The balanced scorecard approach integrates financial and non-financial performance measures. the balanced scorecard helps to keep management focused solely on a company's financial factors.
The balanced scorecard for a service company American Express Company is a major financial services company...
The balanced scorecard for a service company American Express Company is a major financial services company noted for its American Express® card. Some of the performance measures used by the company on its balanced scorecard are listed below. For each measure, identify whether the measure best fits the learning and growth, internal processes, customer, or financial performance perspective of the balanced scorecard. Performance Metric Performance Perspective Average card member spending Number of Internet features Cards in force Number of merchant...
1. Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often _____ of...
1. Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often _____ of future financial performance. a. not considered an indicator b. poor indicators c. lagging indicators 2. Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that the customer satisfaction rating is a. a lagging indicator b. a nonfinancial metric c. a leading indicator d....
Business School Balanced Scorecard The balanced scorecard provides a picture of the company from the perspective...
Business School Balanced Scorecard The balanced scorecard provides a picture of the company from the perspective of internal and external customers, employees, and shareholders in terms of satisfaction, innovations, and profitability. It helps determine what a company needs to focus on, such as customer satisfaction, research and design, improved quality, better leadership, or more cooperative employees. Balanced scorecards can be used to link human resource activities to the organization's business strategy and evaluate the extent in which HR is helping...
Return on Investment might be included as a measure in which of the following Balanced Scorecard...
Return on Investment might be included as a measure in which of the following Balanced Scorecard categories? Financial Learning & Growth Customer Internal Business Processes
For each measure, match the corresponding Balanced Scorecard Perspective. That is, from the drop down list...
For each measure, match the corresponding Balanced Scorecard Perspective. That is, from the drop down list choose the Balanced Scorecard Perspective (#1-4) that matches the given measure. Customer Financial Learning & Growth Internal Business Process Match each of the options above to the items below. Market Share Market Share Open choices for matching Earnings per share growth Earnings per share growth Open choices for matching Set up time Set up time Open choices for matching Employee turnover ratio Employee turnover...
Alberto Company manufactures a security control device. Company is considering to use a Balanced Scorecard approach...
Alberto Company manufactures a security control device. Company is considering to use a Balanced Scorecard approach for measuring the company’s overall performance. Specifically, Alberto Company’s management wants to assess company’s performance from four angles as follows: 1) Financial Measure: Has our financial performance improved? 2) Customer: Do customers recognize/agree that we are delivering more value? 3) Internal Business Processes: Have we improved key business processes so that we can deliver more value to customers? 4) Employees: Are we maintaining our...
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT