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What is business process reengineering? Does it lead to radical or modest changes in business practices?...

What is business process reengineering? Does it lead to radical or modest changes in business practices? Discuss.

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Business process reengineering is radical redesigning of business core processes. The redisgning is aimed at achieving major improvements in the standard operating procedures and delivering great services to customers.

It is done in 2 ways, one is to change the organizational layers/hierarchy into cross functional teams and the other is to use improved technology.

It leads to radical changes in business processes because the cost of business process reengineering is very high and the modest changes in business practices will not be able to outweigh benefits of redisgning.

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