Question

Emerald Financial Services, an affiliate of H&R Block, supervises oversight of the retail office network by conducting:

A.) Associate investigations, using hidden cameras, and installing keyboard logging software.

B.) Revealed audits, mystery shops,and full audits.

C.) Associate training, partnering with government agencies, and shopping competitor tax locations.

D.) None of the above.

Answer 1

B.) Revealed audits, mystery shops,and full audits.
Emerald Financial services supervises oversight by conducting
1) Full audit: Office security, document execution, marketing compliance
and safegaurding of cards
2) Mystery shops: In this the shoppers will visit randomly in offices selected
and apply for a bank product
3) Revealed Audit: Surprisingly visit office and spend approx half an hour
inspecting the premises.
If any doubt please comment