Question

How would you use the balance scorecard approach to measure your performance in school?

Answer 1

Balance Scorecard Approach (BSA) to measure performance in school

While applying balanced scorecard approach (BSA) we develop a balance scorecard table for the educational services offered by the school. We attribute a strategic objective to each service. These objectives can be measured by the various ratios and analysis techniques. A proforma table is extracted below:

	Strategic Objective	Performance measure
Stakeholders View	School Repo.	Reputation Ratio, Rankings
	Parent Satisfaction	Placement Ratio
	Students loyalty	School leaving ratio
Financial View	Revenues	No of Students
	Improve cost structure	Saving in costs
Growth & learning View	Staff satisfaction	Surveys
	Technological adeptness	New technology courses & tie ups, seminars
Internal process View	Students academic performance	Exam Results
	Improvement in teaching excellence	Budget of staff development
	Sports participation	Number of participants