Question

Categorize each of the following nonfinancial performance measures as one of the following. You should use some of the options more than once each.

A. Manufacturing productivity.

B. Product quality.

C. Delivery performance.

D. Inventory control.

E. Machine maintenance.

1. ___ # of products returned by customers

2. ___ Power consumption in hours

3. ___ # of defective units (in-process)

4. ___ % of customer orders filled

5. ___ Inventory value/Sales revenue

6. ___ Manufacturing cycle efficiency

7. ___ % of on-time orders delivered

8. ___ # of unscheduled machine maintenance calls

Answer 1

1. No of products ereturned by the customer	Product Quality
2.Power Consummption in hours	Manufacturing productivity
3. Number of Defective Units(in process)	Inventory control
4.% of Customer orders fulfilled	Delivery performance
5.Inventory value/Sales revenue	Inventory control
6.Manufacturing cycle efficiency	Manufacturing Productivity
7.% of on-time orders delivered	Delivery performance
8.Number of unscheduled machine maintenance calls	Machine maintenance