Question

Explain how activity-based management can reduce customer response time at your local motor vehicle administration.

Answer 1

Customer response time at the local motor vehicle administration is the time that the motor vehicle administration spends responding to customer requests such as obtaining driver licenses, license plates, parking pictures, and liens. Customer response time can be reduced by identifying those activities that consume the most resources and making them more efficient, and by identifying non-value added activities,which the motor vehicle administration can eliminate.