Question

To the spring carnival in Albany 300 customers arrive 300 per hour . A ticketing associate can serve 30 customers . The target utilization rate of the associates is 80 %. How many ticketing associates are required ?

Answer 1

Answer:

Customer arrival per hour =  300 per hour

Ticketing associate capacity = 30 customers per hour

Target utilization rate of the associates = 80%

Total customer served by each associate based on target utilization = Ticketing associate capacity * Target utilization rate

= 30 customers per hour * 80%

= 24 customers per hour

Number of  ticketing associates required = Customer arrival per hour / Total customer served by each associate based on target utilization

= 300 per hour / 24 customers per hour

= 12.5

Total of 13 ticketing associates are required to serve the total of 300 customers per hour.

Note: It is not possible to employ 12.5 ticketing associate, so total of 13 ticketing associates are required to be employed. Answer has been rounded to nearest whole number.