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Kosmic Kan produces Kaos, a leading edge computer game. It is implementing a balanced scorecard to...

Kosmic Kan produces Kaos, a leading edge computer game. It is implementing a balanced scorecard to assess performance across multiple dimensions. Which is not an appropriate measure?

Financial: increase earnings per share by $0.12

Customer: add customer value

Learning and innovation: recruit 50 new staff from leading schools

Internal processes: reduce programming errors by 3%

None of the above
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