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Do you believe in the saying:" Customer is always right"? Prove your answer.

Do you believe in the saying:" Customer is always right"? Prove your answer.

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Answer #1

“According to the customer, the customer is always right. According to the real world and policies and all the other variables that are involved, there may be discrepancies to that. the customer is always right in their own mind. Often they’re calling because they’ve misunderstood something: They’ve misread a bill, or they’ve misread a policy, and they’re calling you to fix it for them because they know they’re right, and you guys did it wrong, and they want you to fix it.

“But you’ve read the policies. You know them in and out. You’ve gone through the training, and the customer is incorrect. Don’t tell them they’re incorrect, but help them to understand that they are.

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