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Which of the following statements about the categories of measures commonly included in a balance scorecard...

Which of the following statements about the categories of measures commonly included in a balance scorecard are correct?

  • a.) Financial results must be improved in order to improve customer satisfaction.unchecked
  • B.) Improving business processes is necessary to improve customer satisfaction.unchecked
  • C.) Internal business processes need to be improved before the company’s employees are able to learn and grow.unchecked
  • d.) The company’s employees need to continuously learn in order to improve internal business processes.
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