Question

1) Based on the following company data, what is the net promoter score? Score                            Number of...

1) Based on the following company data, what is the net promoter score?

Score                            Number of Responses

10                                               2,564

9                                                 5,060

8                                                 5,016

7                                                    912

6                                                 2,192

5                                                 1,972

4                                                 1,428

3                                                    252

2                                                    168

1                                                   436

                                                 20,000

(Ans: 5.88%)
I know the answer please show the work...thanks!

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Homework Answers

Answer #1
Score number of responses percentage of total
10 2564 12.82%
9 5060 25.30%
8 5016 25.08%
7 912 4.56%
6 2192 10.96%
5 1972 9.86%
4 1428 7.14%
3 252 1.26%
2 168 0.84%
1 436 2.18%
20000

The net promoter score = 12.82% + 25.30% − (2.18% + 0.84% + 1.26% + 7.14% + 9.86% + 10.96%) = 5.88%

Score of 6 or below are called detractors, a score of 7 or 8 is called passive and a score of 9 or 10 are promoters.

Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

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