Question

27.

Which of the following is not one of the balanced scorecard lenses?

Group of answer choices

Financial perspective

Production perspective

Business process perspective

Learning and growth perspective

Answer 1

answer : production perspective

explanation

production perspective is not one of the balanced scorecard lenses .

the four lenses of  balanced scorecard are as follows

1) financial perspective : financial perspective of balanced scorecard provides the financial performance measures for analyzing the company;s financial performance by using the net income and rate of return

2) customer perspective : the customer perspective of the balanced score card provides the measures of customer satisfaction , customer retention and customer profitability. etc

3)business perspective : this perspective of balanced scorecard focuses on the critical  internal business processes .

4) the learning and growth perspective : the learning and growth perspective of the balanced scorecard focuses on employee satisfaction , employee retention and employee productivity etc .