Question

30.

AnaCarolina and Jaco work at Duke Manufacturing, and they are tasked with determining appropriate performance metrics for the internal processes perspective of Duke's balanced scorecard. Which of the following is the best metric for this situation?

a.sales revenue

b.operating income

c.defective units produced

d.customer satisfaction rating

31.

Bekah and Rafael, supervisors in the Human Resources Department at James Manufacturing, are tasked with determining appropriate performance metrics for the learning and growth perspective of their company's balanced scorecard. Which of the following is the best metric for this situation?

a.hours of employee training offered each quarter

b.material price variance

c.return on investment

d.operating throughout

Answer 1

Qns -30 - Option - C - Defective units produced.

Since AnaCarolina and Jaco work at Duke Manufacturing, whereas primary task is to manufacture goods , so activities related to manufacture will be best metric.Sales Revenue , operating income and customer satisfaction rating are not relevant with this department at all.

Qns - 31 - Option - A - hours of employee training offered each quarter

As humar resource department primary task is to faciliate and train employee. Other tasks such as material price variance , return on investment and operating through put are accounting department tasks.