Question

Which of the following is the cost of quality classification for costs such as defects that...

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)?

Multiple Choice

  • Appraisal costs

  • Prevention costs

  • External failure costs

  • Customer return cost

  • Workmanship costs

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