Question

Dreamland University has 20 departments. Two of its best departments are the (1) College of Innovation (COI) and (2) Testing Services. The College of Innovation (COI) attempts to teach students the difficult, but useful, skill of innovation. Testing Services grades examinations for professors. How would these two departments be classified?
  

	College of Innovation	Testing Services
A.	Service	Service
B.	User	Service
C.	User	User
D.	Service	User

Answer 1

A service department is one which provides its services to the rest of the organization. Its services are used by other departments and its cost gets allocated to those user departments. For example, grading examinations for professors.

User departments are the departments which provide services which are sold to the customers. For example, teaching students.

Hence, the College of Innovation would be classified as a User department and Testing Services would be classified as a Service department. Hence, option B is the correct answer.

answered by: anonymous