Question

you have been hired as a team of consultants on a multi-year basis for a global washer and dryer manufacturer. They currently offer two core washer and dryer sets: a high-end model and an economical model. You are tasked to complete several calculations and present your findings to the company stakeholders.

Answer 1

Before presenting the findings one should check the efficiency and performance of the two machines. For that the consultants should verify the following with the help of present or future anticipated calculations ;

1) The performance of the machine with its competitors machine.

2) The complaint rate comparing with previous year.

3) Replacement rate.

4) Customer satisfaction.

5) Price range with similar product in the market.

6) Service frequency should be compared with that of competitor.

7) Anticipation of Advertisement impact on sales.

8) The forecasted budget of management.