12. Which of the following is an example of a non-value added
activity?
a. Storing excess inventory for future
sales
b. Making products
c. Making customer contacts
d. Providing after sale service
13. Which of the following statements is
false?
a. Some firms have tried Activity-Based-Costing
and found that their costs exceeded their benefits
b. Activity-Based-Costing focuses on current
processes while Activity-Based-Management is concerned with
improved processes
c. Activity-Based-Costing and
Activity-Based-Management are simple and inexpensive to
implement
d. Many recent applications of
Activity-Based-Management have been in service departments of
manufacturing firms rather than producing departments
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