Question

49

John has set up a business that sells oil paintings. He has hired five employees. The following lists the duties of each of the five employees:
  
Ting: Manages the painting process and paints most of the oil paintings. Marcus: Sources canvas, oil, and paint from suppliers.
Fiona: Takes calls from customers who have post-sales issues. Phoebe: Arranges delivery of completed oil paintings to customers.
Derek: Provide customers with professional advice to help customers choosing a painting that suits their budget and furnishing style.
  
Which of the following functions in the value chain is Derek performing?

	a.	Outbound logistics
	b.	Service
	c.	Marketing and sales
	d.	Operations

Answer 1

Answer

OPTION C i.e. Marketing and sales

Explanation:

Derek helps in giving information to potential customers about the painting they should choose.

Marketing function includes giving information to the customers about the goods and services of the company.

Outbound logistics is related with transportation out of the company.

Service functions help the production departments, which are operations departments.

Clearly, option C is correct and other options are incorrect.