Question

You have been hired by a catalog company to computerize its sales order entry process. Approximately 70% of all orders are received over the telephone by a sales person. The other 30% of orders are received by a sales person through mail or fax. The catalog company wants the phone orders to be processed real-time. The mail and fax orders will be processed in batches of 50 orders. The following attributes are collected for every sales order: Customer number (if the order is from a new customer, a new number needs to be assigned); Customer name; Address; Payment method (credit card for phone and fax orders, and check for mailed orders); Credit card number and expiration date; Items ordered and quantity of each; Unit price of each item ordered.

Identify and describe at least ten specific control policies and procedures you will implement for the sales order process. Be very specific describing the controls and number each new control you suggest.

Answer 1

1.vaidity check on customer number

2.check digit on customer number

3.authorization controls to set up new customer records

4.modules 11 on customer number

5.completeness check

6.encryption of credit card data

7.batch control totals for mail and fax orders

8.closed loop verification on item number

9.auto fill unit price based on item number

10.credit approval before accepting orders

11.performatting of customer state,zip code and phone number

12.credit check and credit limit establishing for new customers ,before accepting orders

13.field check on credit card number and expiraton date