Question

NelNet is one of the nation’s largest student loan servicing companies. The U.S. Department of Education contracts with companies like NelNet to provide servicing options for their student loans including:

• Take in and apply payments to student loans
• Administer the transfer of student loans
• Process student loan programs, such as forgiveness, forbearance, and deferment
• Report to credit agencies past due payments
• Seek repayment from defaulted loans

NelNet chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does OpenText provide that can augment and assist customer relationship management (CRM) systems? Research and briefly document students’ recent experience with NelNet.

Answer 1

ANSWER:- Nelnet is a multi-industry company based on United states which deals with the financial services and also provides loans for the student education respectively.Netnet students services works directly with the borrowers and also helps to manage and repay their loans.OpenText process suite is deployed as a knowledge management system in Netnel.

EXPLANATION:- OpenText Process suite deals with the customer and provide them with digitized data.Nelnet has opted for OpenText process suite for an automated process that provide more control and consistency while dealing with the customers,captures digital data,provides end to end visibility of the process and make improvements in the process.

Opentext suite assist the customers's relationship management system by providing good customer services and customer satisfaction.