AP6.9. (LO 3) What can go wrong at the transaction level Carmel Harrison owns and runs Emerald Spa, a business providing women-only hairdressing, beauty, relaxation massage, and counseling services in a small tourist town. Ninety percent of the clients using the beauty and massage services at Emerald Spa are weekend visitors, but 80% of the hairdressing and counseling clients are locals. The masseuse and counselor have appropriate qualifications and licenses, allowing clients to claim the cost of the service(s) with their private health insurer, if an appropriate receipt is provided when the client pays.
Emerald Spa has just opened another branch of the business in a town 100 miles away, and there are plans to open a third branch nearby next year. Carmel has been very busy establishing each new branch and relies on staff in each office to run the day-to-day operations, including ordering supplies and depositing cash receipts. In addition, the branch manager organizes the staff and authorizes their time sheets. Carmel makes the payments for rent, power, salaries, and large expenditures, such as furniture purchases.
Required
1.The staff will buy the supply orders at high price,but which are actually low priced supplies this is done by colluting with suppliers and concealing the diffrence price to the staff pocket's
2.The payroll should be computerised like installing Biometric attandenance calculation instead of depending on manual time sheets prepared by manager's
3.The digitalised payments should be implemented in order to prevent from cash transactions which are prone to ineffective control on cash management
4.The subordinate memeber should surprise vist the branches on random and timely basis like weekly/fortnight etc for checking of quality of services rendering in branches
5.The feedback and reviews from customers should be obtained about the staff who provided services and quality of services provided
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