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A company surveyed 1,000 past customers and found the promoter ratio was 30% and the net...

A company surveyed 1,000 past customers and found the promoter ratio was 30% and the net promoter score was 10%. Which of the following is the number of customers who were passively satisfied?

a. 200

b. 300

c. 400

d. 500

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Answer #1

Ans:

Promoter ratio means number of customers who are satisfied from the services/products of the company.

Promoter score means number of curtomers who recommend company's products services to others.

So based on survey of 1,000 customers.

Promoter Ratio : 30%*1000 = 300

Promoter score : 10%*1000 = 100

So out of total satisfied 300 customers 100 customers recommed the companys product and services to others.

So number of customers who were passively satisfied is :

Promoter ratio - Promoter score = 300 -100

= 200 Customers

So correct answer is option A.

For any query please ask in comment box, we are happy to help you. Also please don't forget to provide your valuable feedback. Thanks!

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