Question

MasterCard makes its analytics tools available to all of its member banks and other issuers. It knows that getting its clients to use these tools can be critical to keeping them as loyal customers. Discuss the steps that MasterCard can take to promote greater use of its BI and reporting tools by its clients. Who do you think larger or smaller clients will benefit most from MasterCard’s analytics tools? Why?

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Answer 1

MasterCard’s computer facility authorizes, clears, and settles each creditcard transaction in real time as a cardholder's credit card is swiped.MasterCard’s bank and business clients expect the system to be fast andaccessible. To meet these expectations, MasterCard expects its network tohave a response time of 140 milliseconds per transaction (or less). It alsohas implemented sufficient redundancy and failover systems to be able to promise its customers 99.999 percent network availability. Needless to say,MasterCard customers also expect the transaction processing and datastorage systems to be secure.