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Why can't I receive certain calls from people on my digital phone from Time Warner Cable?

Answers:1   |   LastAnswerAt:2009.12  

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visitor
c_los915 
Asked at 2009.12.21 01:19:32
People have been complaining to me that they try to call and no one picks up the phone as if we weren't home when we are. Those calls don't even show up on the caller id. I doubt they are all dialing wrong numbers. They've said they try to call from a home or cell phone and if it doesn't work they have to call from another phone.

At first I thought maybe it was the phones because they were old so I bought new ones but the problem is still there. Then I thought it was because someone was on the other line but either way my phone records the calls on the caller id.
answer Mike  Answered at 2009.12.21 01:19:32
call TW.....give them the phone-number....and they will make it work....I had the same problem....every time TW does an date-bank update...they didn't told me how they fixed it, but it worked after-wards....don't take a "no" from them...you pay them, so TW should help you ....
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